Consumer Law

Submission to AFCA Rules and Operational Guidelines – Proposed Amendment

Westjustice and Mortgage Stress Victoria, 2023.

Brief on Local Government Hardship Policy Guidelines

Westjustice and Mortgage Stress Victoria, 2023.

Submission to the Inquiry into the Financial Sector Reform Bill 2022 

Westjustice, October 2022

Open Letter to Incoming Government to Save Sorry Business

Westjustice et al, May 2022

Joint Submission to the Telecommunications Industry Ombudsman – Independent Review

Australian Communications Consumer Action Network, Consumer Action Law Centre, Financial Counselling Australia and Westjustice, May 2022

Submission to Julian Leeser MP’s Private Member’s Telecommunications Bill

WEstjustice, November 2021

Joint Pre-State Budget Submission on Lemon Car Reform

WEstjustice, Consumer Action Law Centre, Hume-Riverina Community Legal Centre, Victorian Aboriginal Legal Service, September 2021

Joint Submission to Australian Communications and Media Authority on Consumer Vulnerability

WEstjustice, Consumer Action Law Centre, Hume-Riverina Community Legal Centre, Victorian Aboriginal Legal Service, September 2021

Joint Submission to Treasury on Unfair Contract Term Reforms

WEstjustice, Consumer Actional Law Centre, Victorian Aboriginal Legal Service, Financial Rights Legal Centre, Residents of Retirement Villages Victoria, September 2021

Submission to 2021 Banking Code of Practice Review

WEstjustice, August 2021

Australian Security and Investments Commisison: A submission to Consultation Paper 341 (Review of the ePayments Code: Further consultation)

WEstjustice, July 2021.

Review of the Australian Financial Complaints Authority - Joint Consumer Submission to The Treasury

WEstjustice et al, April 2021.

Joint Submission: ACMA Compliance Priorities 2021-22 (consultation 02/2021)

Consumer Action Law Centre and WEstjustice, March 2021.

Joint Submission:Deferred sales model for add-on insurance - exemptions by class

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice, February 2021.

Joint Submission: Licensing debt management firms: Exposure draft regulations

Consumer Action Law Centre, Consumer Credit Legal Service (WA) Inc, Financial Counselling Australia, Financial Counselling Victoria, Financial Rights Legal Centre, Uniting Communities Consumer Credit Law Centre SA and WEstjustice, February 2021.

Submission to the Economics Legislation Committee - National Consumer Credit Protection Amendment (Supporting Economic Recovery) Bill 2020

WEstjustice, January 2021.

Joint Submission: Addendum to ASIC Consultation Paper 330 – Using the product intervention power: Continuing credit contracts

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice, November 2020.

Joint Submission to the Telecommunications Industry Ombudsman: Supplementary Submission to Consultation – Modernising the Telecommunications Industry Ombudsman Terms of Reference

Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and WEstjustice, October 2020.

Joint Submission to the Department of Infrastructure, Transport, Regional Development and Communications Consumer Safeguards Review Part C: Choice and Fairness

Consumer Action Law Centre, WEstjustice, Victorian Aboriginal Legal Service, Financial Counselling Victoria, Barwon Community Legal Service, Hume Riverina Community Legal Service, and Housing for the Aged Action Group, September 2020.

Joint Submission: Modernising the Telecommunications Industry Ombudsman Terms of Reference

Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and WEstjustice, September 2020.

Joint Submission: ASIC Consultation – Product intervention: The sale of add-on financial products through caryard intermediaries – Revised Draft Instrument

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice, August 2020.

ASIC Consultation Paper 330 – Using the product intervention power: Continuing credit contracts

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice, August 2020.

Joint Submission: Reforms to add-on insurance - Proposal Paper (Appendix B)

Consumer Action Law Centre, Financial Rights Legal Centre, CHOICE, Consumer Credit Legal Service WA, Consumer Credit Law Centre SA, Australian Communications Consumer Action Network and WEstjustice, October 2019.

Joint Submission: Extending unfair contract terms laws to insurance contracts - Exposure draft legislation

Consumer Action Law Centre, Financial Rights Legal Centre and WEstjustice, August 2019.

Consumer Safeguards Review (Part B) - Reliability Safeguards

Tess Matthews, Lawyer, WEstjustice, January 2019.

Consumer Safeguards Review (Part A) - Consumer Redress and Complaints Handling

WEstjustice and Consumer Action Law Centre, August 2018.

Draft Industry Code: Telecommunications Consumer Protections Code

WEstjustice and Consumer Action Law Centre, August 2018.

Australian Consumer Law Review: Clarification, simplification and modernisation of the consumer guarantee framework

Consumer Action Law Centre, National Association of Community Legal Centres, Federation of Community Legal Centres and WEstjustice, April 2018.

Submission on the operation and effectiveness of the 2014 General Insurance Code of Practice

WEstjustice, April 2017.

Consumer Property Law Review: Sale of Land and Business - A submission in response to the options paper

WEstjustice, April 2017.

Joint Submission to the Australian Consumer Law Review - Unsolicited Sales, December 2016.

Indigenous Consumer Assistance Network, Indigenous Remote Communications Association, WEstjustice, National Welfare Rights Network, Financial Counselling Australia, Redfern Legal Centre, Choice, Financial Rights Legal Centre, Consumers Federation of Australia and Consumer Action Law Centre.

Australian Consumer Law Review: A submission in response to the Australian Consumer Law Review Issues Paper

Michelle Chumbley, Advocacy Services Manager, WEstjustice, May 2016.

Submission to the Essential Services Commission Accident Towing Regulation - Draft Report

WEstjustice and Consumer Action Law Centre, October 2015.

Extending Unfair Contract Term Protections to Small Businesses: A submission to the Australian Treasury

Footscray Community Legal Centre, August 2014.

Joint Submission to the Inquiry into the Operation of the Insurance Industry During Disaster Events

Choice, Consumer Action Law Centre, Financial Counselling Australia and Footscray Community Legal Centre, August 2011.

Submission to the Australian Communications and Media Authority on Reconnecting the Customer - Draft Public Inquiry Report

Footscray Community Legal Centre, July 2011.

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